Customer Testimonials
Nate Schneider with Land Rover Peoria is the best! He was able to locate the specific model that I wanted with the exact exterior and interior colors, he was able to give me the best price I received and the service was exceptional. I highly recommend using Nate from Land Rover Peoria.
Very professional, honest, and kind group of people. Highly recommend!
This is a superior Auto Dealership. General Managers, Service Managers etc.
Service center is excellent! Great communication!
Top notch dealership with professional service advisors. The technicians are experts and go the extra mile in providing excellent service. I highly recommend this dealership.
Great service, easy to have oil change as they picked up car and dropped off in the same day…a 1.5 hr drive each way! Great communication and friendly.
They are nice and very professional they will even take you home while they service your vehicle wait and will come pick you up that's how I was treated and I'm sure they will do that for other customers if need be.
WORST EXPERIENCE! We are from South Bend (4 hours away) and we had talked to Hope about a car that we were interested in. She sent us all the details and confirmed that it had all the features that we wanted and then after driving four hours, we get to to the dealership and they give us a basic car with none of the features we wanted and said You can take it or leave it, even after double confirmation that the car had all the features we wanted previously. Never buy a car from this dealership!!
Excellent from dealership manager to Amanda in service and the gentleman who diagnosed my issue and repair to Ann at reception. Of several Jaguar dealership I’ve had between my 2 Jaguars all of the dealerships very good BUT THIS ONE is certainly top notch for their personnel.
This dealership goes above and beyond for their customers. I live 120 miles away and they come get my vehicle to service it. This is such a time saver for me.
I believe the prices were extremely high. My initial quote of $7,250 was increased over another $500 plus. My insurance covered the damages but the final price was very close to the value of the car. Then as I paid the bill I was presented with a quote for recommended maintenance of over $4,000. I found that outrageous, especially after the high repair bill just paid. Poor timing and poor judgement.
Very accommodating !! They will go to the extra mile to make you feel taken care off. Manager is very genuine and will look after you too.
I have been dealing with this dealership for over 10 years. Sales, service, and tech support have all been excellent. I’ve had nothing but a great experience.
Very Clean . Professional and has a good variety of vehicles to choose from the service area is impeccable and has great people that work there and care about the vehicle you purchased from them
Everything went well with my 6 month maintenance appointment. Identified I needed an alignment and completed that service with my oil change. Great experience!
Ricky did a great job. Very efficient visit. Would highly recommend anyone going to this dealership.
Everything was smooth. They found issue quickly, repaired it just as quickly. Service staff as well as others were very friendly too. I was helped by a woman, who's name is not listed. She was great!
looking elsewhere after nearly 15 years. shame how the actions of someone can have a ripple effect. it was eye opening to discover that there are better dealers/service centers out there
I am very happy with the service I received when scheduling my car maintenance appointment through Aaron Naas. The whole process was exceptionally smooth, from the initial scheduling through to the actual service. I felt very well taken care of, and I'm happy overall. I love the dealership, very pleasant atmosphere and the facility cleanliness you will see and feel from the maintenance shop, showroom, waiting area through to the rest room.
This is my fourth Land Rover. I keep going back because I am very impressed and happy with the quality of the product and the dealer service and experience.
Fair and attentive Overall it was similar to my previous 18 year's working with this dealership. The Service department is really good to work with
Everything was perfect. Fast and friendly service and fully explained everything that was done with my car. I always enjoy visiting when getting my car serviced.
Excellent service department and their customer service is amazing! Our family has done business with them for years and we highly recommend.
The service team was very professional and I had a pleasant experience I will definitely be returning for future service needs
The experience is why I keep coming back to LR Peoria. The staff, service, support, prices (including trade-ins), convenience. Buying a car elsewhere typically takes hours but they are streamlined and super efficient.
Quick response to issue and great communication. Clean when care was brought back Thanks Doug
When making to appointment I was told they could order touch up paint and paint the scratch on the back of my car. Upon arriving I was told they no longer had a body shop and could not to that. My steering wheel (I have white interior) is a dirty greasy mess. Usually higher end car dealerships use steering wheel covers to prevent this!
Incredible service again. Aaron, Amanda, and Luke were incredible! Communication and service execution is top notch!! They go above and beyond! Highly recommend!!
The service department is always very friendly and helpful when scheduling my vehicle for maintenance
Worked with me on service timeframe,, With excellent results. Waited for service at dealership,, easy day.
Customer Service was amazing!! Aaron in service went above and beyond to make sure we were happy!! Can’t say enough!!
I’ve purchased several Land Rover vehicles over the past thirty years and by far this Land Rover dealership of Peoria is the best! Hope Tilstra was/is the sales representative and I couldn’t be more pleased with the knowledge and appearance. Ryan Tamburro, the sales executive is wonderful too work with as well. Eric Neibecker is also a credit too the finance department of the dealership. All in all five stars fall short of their rating, I would rate this dealer a TEN STAR rating. With Gods will and long life ahead I will purchase again from Land ... Read More DealerRater - Apr 16, 2025
Great service, good people, great turnaround time. I would definitely recommend Peoria Land Rover for sales and service.
Always a great experience with them..Top notch customer service as always..Thanks a lot
My experience with Land Rover Peoria has been nothing but outstanding. The knowledge and expertise has but to notch
They fixed my car quickly and are very friendly and accommodating. I’ve had my Range rover sport serviced there several times. Everyone from the dealer manager to the receptionist are great to deal with.
Good service, but a little upset at some of the practices. Our car was picked up for service. We forgot to fill the tank with gas. Totally our fault. The dealership put in 5-6 gallons of gas to address our mistake at a price of over $90! Unacceptable to me.
Great customer service. Very. knowledgable sales and finance representatives. Will buy from this dealership again.
Always do a great job. People you deal with are nice and polite. No problems.
Was very easy to communicate with and very accommodating. He was also very helpful in offering solutions to problems.
Took 2 hours for an oil change that I watched my vehicle the first 45 minutes no one touched it. Then they said it needed back brakes and that it will be $1,200 I had it done for less then $300. Explain that
I recently purchased a Range Rover from Land Rover Peoria, and worked with Janet Reist. This was my second vehicle to purchase from Land Rover Peoria, and second time working with Janet. At Land Rover Peoria they treat you like family. There is not high pressure of sales games played. Just great customer service. Janet is the best, she is very knowledgeable of all the Land Rover products, and makes the car buying experience very pleasant, We also worked with Eric in finance and it was a pleasure to have someone walk through the paperwork who knew all the answers. ... Read More DealerRater - Mar 25, 2025
The service department is fantastic. Very thorough and focused on the issues I needed addressed. Very happy with the service!
The service on my vehicle was top-notch as usual. The work was done before I could blink(well not quite)..Staff friendly as always.
Service was great as usual. Had vehicle done very quickly so I could get on my way.
Great service always satisfied . They work hard to track down problems and we have had more then our share
I bought a new car. Simple sale as I paid cash. Drove it home. Garage parked. Paid for Simonize Glass coat. Dealership picked up the car and brought it back. So dealership had driven the car more than I had. Saw a chip on the door down to the metal when it was returned. Asked dealership for their help to get the chip resolved. Was told they would refer the matter to their manager. I’ve never heard from the manager now weeks later. Surprisingly poor customer service when I’ve handed them more than $82,000. I wasn’t placing blame, ... Read More DealerRater - Mar 14, 2025
Hope was great to work with, low pressure and knowledgeable for a fairly new employee, we will be back
Excellent customer service. Very polite and knowledgeable. Professional workmanship. Helpful with scheduling and providing an available time to which work will be completed.
Great customer service. Love the updates. Always have great communication and the entire staff is superb!
Amanda was great and the staff were very informative and very patient and polite. I will definitely recommend coming to Land Rover. They went over and beyond and I will be back to get my serviced with them every time!
The dealership has been/is awesome! They have made sure that we are well taken care of.
I had a poor experience with the dealership. Service staff was pleasant, but it took 10 days to get a part/fix due to bad weather. Sure…. No loaner can was offered since I didn’t buy from this dealership, I moved here from Florida so I guess I don’t qualify. I paid the bill online which was very convenient. The Service department is listed as open on Saturdays on their website, but when I arrived on Saturday I was told that Service is closed. Showroom was empty but staff did not offer to help, in fact, they barely moved. ... Read More DealerRater - Feb 23, 2025
Top notch service!! Up front about cost and time to complete service! Service advisers have always provided communication during repairs so I could make adjustments to obtain loaner/rental car if needed.
They told me I needed a whole new transmission when the issue was the transmission fluid was leaking . Got it fixed at a different dealership and fixed my transmission issue . Glad I got a second opinion or I would have spent thousands of dollars replacing a transmission that didnt need replaced .
It's always a pleasure to have the car serviced, great people to deal with and always willing to accommodate my schedule. Highly recommend
Always polite, Always find any problems that need fixed and fix them. Plus it's always done timely. Very happy with the service we receive.
Jaguar Peoria takes such good care of our cars. There attention to detail is a bonus. Amanda, Aaron and the entire service team are top notch.
Yeah tried making a service appointment on line explaining the issues I was having with my vehicle and got a email back from Doug saying he wasn’t interested in helping me cause they had enough business and didn’t need mine nor did they have the diagnostic tools to do a job on a 2015 Evoque so ten years older don’t bother even trying to set up a service appointment through them and the worst part about all of it is I work for a company that buys thousands of dollars with the Uftring dealerships throughout Peoria I definitely ... Read More Google - Jan 4, 2025
Snooty, snobbish place... Not meant for the average guy... Not one person greeted us as we came in, and it wasn't until we had got up to the receptionist that anyone even spoke to us... Not a good experience and if I ever do have enough money to ever buy any car that they sell, I wouldn't buy it from here---
First off their was a part missing off my car that I know was on their when i bought it their and another mechanical from a different shop said it's difficult to remove the part and it had to be took off by someone. I also was charged over 600 dollars to fix a problem that wasn't fix and was later told by service department it would cost 1600 more dollars. Plus 3500 for additional work. I obviously don't trust this service department what so ever.
Sales personal lack any knowledge of the vehicle features we wanted to buy. Other sales associate pressured to buy, very ridged negotiation, to the point of intimidation. The service department did not even have screws to attach the front license place. The finance person was professional and friendly. I expected a more positive buying experience from a high end dealership, however, Jaguar Land Rover of Peoria is not a dealership I would recommend to anyone unless you don't mind submitting to their sales tactics.
I specifically made a appt w the foreman Tom for warranty work to be done right on my 2020 Range Rover Autobiography. since we have brought 3 other cars here in past and always came back w some light going off and an issue w car that was not fixed properly. After taking off work & driving 2 hours for my appt-I confirmed w Amanda (repairs manager/advisor ) that Tom (head foreman) would be working on my car and she said yes. After4 hours of waiting, I inquired about what the hold up was for a job that should have taken 1.5 hours. Come ... Read More Google - May 2, 2024
Service staff was great. New facility looks great. However, management is still the same old guard. They have no regard for customer service, only the bottom line. I didn't but my DS from them for that reason 4years ago and now I won't you use them for service either. I'll drive the 2 hours to Rockford Land Rover before I spend a dime at the Peoria Dealership.
Beware if you are reading this! They sell above MSRP because they are taking advantage of a “market”. If you do your due diligence and look around you can at least find land rovers at MSRP.
PHIL LUNDQUIST the GM cancelled my order after being on the list for a year. He probably used it internally or gave it to another inside customer. I have proof of record for the order and am now connecting with Consumer Affairs. Stay away from this dealership. They are the typical bait and switch types. This is terrible that Land Rover would even give them a flag. Stay posted to see what Consumer Affairs does now.
Jaguar Land Rover of Peoria was the best car buying experience we have ever had. Brian was extremely helpful making our experience stress free, fast and friendly. Thank you sir!
Terrible customer service. Was looking to buy a new Land Rover. Walked in with over an hour before their closing time and Janet promptly told us "there was just no time". Had to convince her to get me keys to drive a vehicle. And when she wasn't able to find the sensor to open the trunk, she insulted my brother for suggesting the sensor may be located else where. No worries, I can go make a $75,000+ purchase elsewhere if you can't be bothered.
I don't see my review so I'm reposting: I've Never been to a dealership that checks for & recommends all major repairs and not Once checks for Basic Vehicle Maintenance (oil, windshield wiper fluid, coolant, etc.) BUT I was told my vehicle was road-ready. Picking up an unclean vehicle with a dead bird in my grill was Not a good start to my experience here. Where else can I go????? I think it's negligent and more!
They had my vehicle for approx. 1 month. They had +24hrs notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it!
Fluids not leveled, interior not cleaned.(Phil didn't fix those). (Didn't care about either until I walked up on bird in my grill). This is Not my first 'luxury' dealership experience. This is Definitely Not Luxury Service. Monopoly sevice??? Luxury invoice was received & paid in full.
I'll travel into rush hour traffic & sit in an Electric Vehicle, b4 I return to this place.
They were ... Read More DealerRater - Mar 17, 2021
I bought a pre-owned Land Rover from Uftring Cadillac that has been the worst car I have ever owned. The electrical system drains the battery constantly and the car is totally unreliable. I have purchased several batteries from Land Rover and the problem still is not solved. Recently I was stranded again and did not take my car to Land Rover for servicing. I trust and take my car to Reids Mobile in Kickapoo because he is always fair, reasonable and honest. Reid stated that the car had a security system problem that was creating the issue but it would ... Read More Google - Dec 16, 2019
Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several weeks ago I was stranded again. I did not take my Land Rover to the dealership because I do not trust them. I had my own mechanic try and figure out the problem and he stated that it was something with the secutiy system but only Land Rover can over ride and reset the security system. So I had my car towed back to the dealership. Land Rover said the battery was fine but I ... Read More DealerRater - Dec 16, 2019
My husband and I have purchased two vehicles from Phil and Janet. The dealership treats customers with respect. The staff is very attentive and willing to go the extra mile.From the moment you walk into the dealership you are made a top priority. I highly recommend this dealership as well as Phil and Janet.
Jaguar Land Rover Peoria has been one of the best dealerships I have ever bought a car from, I was in search of a limited run collectible car, and it just so happens they had one on their lot, problem was I live over 1000 miles away from said dealership, no problem, with the great communication, no hassle get it done attitude, before I even knew it the car was delivered to my driveway with a complimentary full tank of gas. A big thank you to Janet Reist, Thanks for making car buying easy.
Thank you to Aaron!! He did a fantastic job showing options and making us feel comfortable with the process of purchasing our Range Rover Evoque. I have purchased many cars in my lifetime and this was by far my best experience. Thanks again Aaron!! My wife loves her Mother’s Day gift!!
I live in Alabama so buying a car from a long distance is difficult. Aaron Helped me feel comfortable with him and the vehicle I was buying. I flew up one night and Aaron picked me up the next morning and drove me to the dealership. The car was clean and ready to go. Within a few minutes we had the paperwork done and I was on my way. Thanks Aaron.
The story sounded great. The first time they needed to execute they are just like every other bad car dealership. Don’t trust what they say!
Customer service sucks here seems not to care about potential customers and does not take the time to return phone calls or answer questions
Thank you to Aaron Jones.... I told him what I wanted and he found it..... My new E-pace....Love it!!!! Thanks for making it so easy.....
I bought 2018 Land Rover Range Rover Evoque SE Premium exactly a year back.
Negotiable and matched me with the best price in the market, thanks to Mr. Phil(GM) and Mr. Aaron Jones(Sales Prof).
I have sent my car for service 3 times in the last year and had the best experience all 3 times. Aaron Naas, who leads service dept I guess. He has lots of patience and really took good care of my car. Always happy to speak to him and explain my issues. If I wasnt getting something, he explains again with patience and make sure I'm ... Read More DealerRater - Jan 11, 2019
Located my new RR Sport on the internet and drove 5 hours to purchase. My sales consultant, Aaron Jones, was very professional and great to deal with. Everyone at the dealership was friendly and helpful. Sales manager, Phil L, went out of his way to thank me and show husband appreciation. Eric in finance was also very helpful and a pleasure to deal with. No pressure to purchase!! I would highly recommend purchasing from Land Rover Jaguar of Peoria!!
I am amending my earlier review. Two months after purchasing this vehicle, I had the finish on the trim pieces around both headlights start to bubble and peel. One of those pieces had been replaced just prior to my taking delivery of the vehicle. The response I received from Brian was that it wasn't their issue. If I wanted to try to pursue it with a Mini dealership 3 hours away from me, I could do that. At the very least, I thought they could provide me the new trim pieces and I would have paid for the installation of ... Read More Google - Aug 18, 2018
Me and my husband traveled over 2 and half hours to this dealership to purchase a vechicle. We set up an appointment and spoke extensively with the sales reps on our interest. Upon our arrival to the dealership, we were told by the general manager that he would not sell us the vechile that we traveled over 240 miles to purchase. The management at this dealership is very unprofessional, dishonest, and disrespectful. I highly suggest not making the mistake that myself and my husband made by working with this dealership.
I always dread buying a car because, well you know. These guys were great. We arrived on the lot and looked around quite a bit before we were approached. Aaron brought out key fobs so we could look inside of a few we were interested in. That helped me rule out actually the one we went to see. We ended up driving one car that night. After a couple days of the usual back and forth, which was pretty low pressure, and trust me I hate being pestered, we arrived at a deal. The whole process was painless. I took ... Read More DealerRater - May 13, 2018
This dealership is Great! I had been looking for a specific kind of vehicle and couldn't find the deal. I needed. I came here and not only did they greet me with open arms, but both Aaron's made sure I was taken care of, and also made sure it was the car I wanted and needed and got me the price range I was looking for! Just know the Aaron Jones is the man!
I live 239 miles from the dealership and was able to work out a deal including my trade using a couple of phone calls and text messages. I figured once I had made the 4-hour drive things would change. Much to my surprise, the deal was done within one hour down to the cent we had agreed to. Aaron Jones was easy and a delight to work with My only regret is that they are 239 Miles away!
My first step into jaguar land-rover peoria and after driving 4 hrs to get there , i felt that this place is blessed, the excellent and warm well come from Janet and Phil made me feel as a king.
Thank you all , first for helping me take the good decision, as i was not decided when i went in, and second for the very fast and professional way everything went on , as if it was prepared scince long time.
Everything was finished within one our and i left there with my mercedes G class and most important that i took all that ... Read More DealerRater - Dec 15, 2017
Thanks Doug and Aaron (Service guys) but also thanks to the - seldom recognized - technicians as well as the team who thoroughly wash (pesky windshield included) my LR4. Techs often go unrecognized but truly, they are the heart of the service experience pointing out the many things which may go unnoticed. Seems as though they never miss anything and often surprise me with suggestions/upcoming needs that I fail to catch. What's more - based on my better than average knowledge of the basics - these seem to be valid needs rather than unnecessary repairs. Repairs which help ... Read More DealerRater - Dec 3, 2017
Love this dealership. Janet and her team were super helpful and accommodating to meet our dreams and help in the buying process. Great car buying Experence!!!!
Really enjoyed working with Phil and Janet on my new vehicle purchase. I purchased the car out of state and the process could not have gone smoother. Car arrived as described with no issue. Thanks again!
Hands down the smoothest automotive transaction I ever had, the finance portion was a breeze, sales was highly knowledgeable , management fair and courteous. You absolutely need to at least go over and look around before you purchase anything anywhere else new or used. The attention to detail from the minute you walk in the door till delivery when you leave is first class. Not your typical dealership in any way, stretch or form. Why are you still reading this, get over there 🙂
We bought a used Land Rover. We were taken care of as if we were buying a brand new car. Great experience. I am loving my Land Rover! Thanks for a very positive experience with you and your business.
What can I say. I love driving my Jag! That is all! Have fun in your Jag! I know I will! I really enjoy driving my new 2017 XFR
I have been a customer of Jaguar Land Rover-Peoria since 2006 and love working with them. I never mind waiting a few minutes if they aren't though with my car because they always have fresh baked cookies and orange juice I can enjoy. Will definitely buy my next Jaguar from Phil and Janet.
Buying a car from a dealership out of State is a difficult task when you live in Alaska. Land Rover Peoria was the best experience I've had in many years of car buying. The General Manager Phil even went out of his way to contact me to ensure the shipping process. Seeing that it was the first car they shipped to Alaska, I was very impressed with the level of customer service.
Not being able to see the car in person, Aaron in sales took dozens of photos for me to make sure the vehicle was in great condition. ... Read More DealerRater - Sep 24, 2016
Highly recommend Jaguar of Peoria. I traveled just over 200 miles to purchase a used vehicle from this dealership (because of price). Worked out all of the details over the phone, drove down signed for it and headed home. It was great working with Eric Neibecker before, during and after the purchase.